Customer Support

Our customer support team is here to provide responsive, knowledgeable assistance whenever you need it. Whether you have questions about your system, monitoring, service, or warranty coverage, we’re committed to delivering clear communication and dependable support every step of the way.

Need help with your system?

At Soltari, our relationship with you doesn’t end when your system is turned on — it begins there. We are committed to standing behind our work for the long run, providing responsive support, clear communication, and dependable service whenever you need it. From system monitoring and performance questions to warranty coordination and service requests, our team is here to ensure your solar investment continues operating at its best.

Our process is simple and straightforward: when you reach out, we listen, assess, and take action. Whether it’s remote diagnostics, scheduling a service visit, or coordinating with manufacturers and our third-party warranty partners, we handle the details so you don’t have to. At Soltari, support isn’t an afterthought — it’s part of The Way of the Sun: steady, reliable, and always moving forward.

Service Request Form

Service Rates
Our current service rates are $200 per hour, with an additional truck roll fee for sites located 15 miles or more from our local office. If an issue is identified as workmanship-related and is still under warranty for original Soltari customers, there will be no charge for the service. Do you agree to these service rates and terms?
Critter Guard
Do your panels have critter guard installed? (Strips of metal screening that are secured to the outside of your solar panels to block animals and debris)

Get started with a free solar consultation

We start with an on-site assessment of your home and follow up with a solar consultation where we explain how solar works and present a solar proposal designed specifically for your home. It’s completely free and there is no obligation.